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Academic Journal

Crap circles

Subjects: Graphic methods -- Psychological aspects; Graphic methods -- Evaluation; Business communication -- Psychological aspects

  • Source: Harvard Business Review. Nov 2005, Vol. 83 Issue 11, p20, 2 p.

  • Abstract: The author presents a humorous but effective critique of information graphics used in business literature. Discussion focuses on the

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Academic Journal

Why 'I'm sorry' doesn't always translate

Subjects: Apologizing -- Social aspects; Apologizing -- Psychological aspects; Apologizing -- International aspectsUnited States; Japan

  • Source: Harvard Business Review. June 2012, Vol. 90 Issue 6, p26, 1 p.

  • Abstract: Studies indicate that Americans associate an apology with culpability and personal responsibility, while Japan and other countries with group-oriented cultures view an apology as an ...

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